Shipping Policy

Do you offer free shipping in Canada and USA? 

Yes, we provide free shipping on orders over $150.

What are the shipping rates and delivery time estimates for Canada and the US?

Canada:

  • Express Shipments: 1-2 business days – $35 CAD
  • Standard Orders ($150 CAD or more before taxes): 3-9 business days – FREE
  • Standard Orders: 3-9 business days – $25 CAD

US:

  • Express Shipments: 2-3 business days – $75 USD
  • Standard Orders ($140 USD or more before taxes): 3-9 business days – FREE
  • Standard Orders: 3-9 business days – $20 USD

What are your shipping processing times?

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. Orders placed on Friday after 2 PM EST or over the weekend will begin processing on the following Monday.

If we need to verify additional information regarding your order/address/payment there may be a delay in processing your order.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

How will I receive shipment confirmation and track my order?

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Are there any customs or duties fees for US orders?

There are no additional duties or customs charges applicable to US orders.

What should I do if my order is damaged during shipping?

Ritzy Wool is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

How can I contact Ritzy Wool if I have questions about the Shipping Policy?

If you have any questions about this Shipping Policy, you can contact us: